The Wall Street Journal
Op-Eds
December 15, 2022
Zero Customer Svs & FAQs
I recently tried ‘contacting’ SiriusXM to combine my Pandora and SXM channels. The website responded to my query by sending me to ‘contact’ which sent me to ‘help and support’ which sent me to FAQs which sent me to ‘contact’ which sent me to ‘help and support’, &c.
I have had the same problem with E*Trade/MorganStanley and Angi. In addition, E*Trade requires a customer to call an 888#, puts one on hold, due to COVID hiring problems, for two hours and then kicks the customer out of the queue. Angi’s number sends the customer to a non-English speaking outsource who signs you up for services not asked for.
And, as noted on Varney & Co., organizations, both public and private, cut staff yet find the money to hire woke diversity executives with compensation packages that include six figure salaries.
Shareholders and customers are screwed over.
Respectfully,
Justplainbill's Weblog 
Customer service and FAQs
The Wall Street Journal
Op-Eds
December 15, 2022
Zero Customer Svs & FAQs
I recently tried ‘contacting’ SiriusXM to combine my Pandora and SXM channels. The website responded to my query by sending me to ‘contact’ which sent me to ‘help and support’ which sent me to FAQs which sent me to ‘contact’ which sent me to ‘help and support’, &c.
I have had the same problem with E*Trade/MorganStanley and Angi. In addition, E*Trade requires a customer to call an 888#, puts one on hold, due to COVID hiring problems, for two hours and then kicks the customer out of the queue. Angi’s number sends the customer to a non-English speaking outsource who signs you up for services not asked for.
And, as noted on Varney & Co., organizations, both public and private, cut staff yet find the money to hire woke diversity executives with compensation packages that include six figure salaries.
Shareholders and customers are screwed over.
Respectfully,
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